Refund Policy
Based Tech Syndicate d/b/a Viduli
Last Updated: April 1, 2025
Viduli offers flexible billing models to support developers and businesses of all sizes. This Refund Policy explains how we handle payments and refunds across subscription plans, pre-allocated resources, and usage-based consumption.
By using Viduli's services, you agree to this Refund Policy as part of our Terms of Service.
1. General Policy
All payments made to Viduli are non-refundable, except in the specific circumstances outlined below or as required by applicable law.
Due to the nature of real-time cloud infrastructure provisioning, refunds are not issued for:
Partial usage within a billing period;
Unused resources from pre-allocated plans;
Accidental deployments or misconfigurations by users;
Failure to cancel services before renewal.
2. Billing Models
2.1 Subscription-Based Plans
Some Viduli services maybe available through flat-rate monthly or annual subscriptions (e.g., base tiers of Fleet, Orbit, Surge, etc.).
Subscriptions auto-renew unless canceled before the end of the current billing cycle.
You may cancel at any time through the dashboard. The cancellation takes effect at the end of the billing cycle.
No refunds will be issued for unused time or early cancellation unless required by law.
2.2 Allocated Resource Billing
You may choose to pre-allocate specific amounts of compute (CPU), memory, storage, or bandwidth for your workloads.
Charges are incurred once the allocation is provisioned, regardless of actual usage.
Allocation fees are non-refundable even if resources are underutilized or unused.
You are responsible for modifying or removing allocations to avoid ongoing charges.
2.3 Usage-Based Billing
Viduli bills on actual consumption of CPU, memory, storage, and data transfer when you use pay-as-you-go services.
Refunds will not be issued for valid resource usage under your account. However, we may offer a credit or refund in the following cases:
Platform-side errors or outages that result in unexpected or excessive usage;
Duplicate or erroneous charges caused by billing system issues;
Unauthorized activity not caused by your actions or credentials (requires investigation and proof).
If you believe you've been incorrectly billed, email billing@viduli.io within 7 days of the invoice date. Include relevant logs or workload IDs to help us verify the issue.
3. Trial Periods and Promotions
Free trials or promo credits may be offered to new users.
Trials may have fixed duration or usage caps.
Trial periods convert to paid plans automatically unless canceled before the trial ends.
Promotional credits are non-refundable, non-transferable, and may not be exchanged for cash.
4. Exceptions & Discretionary Credits
Refunds or account credits may be granted on a discretionary basis in these situations:
Duplicate charges across multiple billing cycles;
Involuntary downtime or loss of data due to platform fault;
Platform-wide service degradation acknowledged by our status page or incident reports.
All decisions are final and subject to Viduli’s discretion.
5. Requesting a Refund
To submit a billing dispute or refund request, contact:
Email: billing@viduli.io
Include:
Account email
Invoice ID or charge details
Description of the issue (with logs or resource IDs if applicable)
We aim to respond to billing inquiries within 3–5 business days.
6. Policy Updates
Viduli reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting to our website. Material changes will be communicated via dashboard notice or email.